Financial Management Services Company

After conducting a thorough internal analysis of their telecom spend and consolidating their telecom invoices with one carrier on one electronic invoice this mid-sized Financial Management Services provider with 42 branches across Canada felt that they had finally taken control of their telecom expenses.

Although the IT department was convinced that they had covered all possible angles for cost reductions they were anxious to find whether an external telecom auditor could find additional, uncovered opportunities.

TelOptimize commenced their tried and true audit process by requesting all available billing records and telecom agreements for the previous twelve month period and building an INVENTORY of their Client’s services.

Once the Inventory of Services was complete TelOptimize verified the information with their Client and proceeded with the analysis of the Client’s services. Their findings surprised the Client...

1. The Client continued to be invoiced for the Access components of several Megalink services that were cancelled 18 months earlier.
2. The Client continued to be invoiced for the Access, Link and Inter-Exchange Channels of numerous Frame Relay circuits that were cancelled 23 months earlier.
3. The Client continued to be invoiced for Frame Relay services at locations that were upgraded to LAN Extensions.
4. The Client was invoiced for Inter-Office Private Line Services to offices that were vacated 10 months earlier.
5. The Client’s contracted surcharge for Calling Card calls was not applied appropriately.
6. Contracted Volume and Term discounts for LD & TF services were not appropriately applied to all accounts, particularly accounts outside of Ontario and Quebec.
7. Although the Access components of the Client’s Megalink services were contracted to a three year term their PSTN Connections were not.

Upon reviewing TelOptimize’s Audit Report and approving their recommendations, the Client received more than $185,000 in refunds and achieved savings in excess of $18,000/month, approximately 8% of their monthly telecom spend.